At Farmers Mutual Insurance Company of Nebraska, we understand that when you purchase insurance you are relying on us to be there when you need us most. It is our goal to provide prompt, fair, quality claims service on each claim reported.
We want to make it convenient to report a claim. We strongly encourage you to report any claim to your Farmers Mutual agent. Your independent agent knows your insurance needs better than anyone and can be of service with helping you in the claims process. Your agent will immediately set your claim in motion by notifying Farmers Mutual, on your behalf. However, if you prefer, you can also report your claim online.
If you are unable to reach your agent, after normal business hours, we provide an Emergency Phone Service. This service is available by calling toll free 1-800-742-7433 and following the prompts for reporting a claim that requires immediate attention.
When you report a claim, you will need your policy number, file number, personal contact information, brief overview of the type of damage that occurred, location of the damaged items, and the date of loss. Your policy information can be found on the “Declarations Page” of your policy.
If we already have a claim set up, and you need to get in touch with your adjuster, you can leave a voicemail message by calling toll free 1-800-742-7433, or you can send an email message. Your adjuster will attempt to contact you within one business day after receiving your voicemail message or email.
When you have a claim, it's reassuring to know that a Farmers Mutual claims professional will handle it. Our claims staff receives comprehensive training. They have the knowledge, training, experience, and ability to deliver superior claims service for you.
Our staff of adjusters is conveniently located in District Offices across Nebraska and South Dakota. We believe it is important for most of our claims staff to live as close as possible to our policyholders and agents.
Farmers Mutual has over 100 years of claims experience backing every policy we issue. Our professional approach to claims handling helps assure fairness and customer satisfaction. Our dedicated staff of claims professionals understands that having a loss creates a stressful situation for you and we want the claims handling process to go as smooth as possible. Our adjuster will take the time to explain the coverage's available to you, the claims-handling process, and answer any questions you have along the way. We believe that paying claims fairly is the only way to do business.
We welcome any feedback you would like to provide us regarding our handling of your claim.
WHAT TO DO IN CASE OF A LOSS:
Automobile Glass Losses
For claims involving automobile glass only, you may dial 800-806-2576 to report the claim to LYNX Services. LYNX Services administers Farmers Mutual’s auto glass claims. A LYNX representative will ask for your policy number, the make and model of your vehicle, the last six digits of the vehicle’s identification number, the date of loss, and the cause of loss. Upon confirmation of coverage, LYNX will put you in contact with the repair facility of your choice.
There are certain glass claims that should NOT be reported to LYNX Services, but should be reported directly to your agent:
If you prefer to contact your agent directly to report a glass claim, you may do so and they will make the call to LYNX Services, or assist you in doing so.
Emergency Road Service Losses
If you are in need of roadside assistance, and your disabled vehicle has Emergency Road Service coverage, dial 1-888-798-5695 to talk to a Road America representative. Road America administers Farmers Mutual's emergency road service claims. The representative will ask for your policy number, the make and model of your vehicle, the vehicle's identification number, you location, and the type of service needed. Upon confirmation of coverage, Road America will then send the help you need. As long as the service provided does not exceed the limit of coverage there is no out of pocket expense for you. Farmers Mutual will be billed direct for the service.
If your disabled vehicle does not have Emergency Road Service coverage you may still use Road America's roadside assistance by calling 1-888-798-5699. The only difference is you will have to pay for the service upfront, but will do so at a competitive rate.
If you prefer to contact your agent to report an emergency road service claim, you may do so and they will make the call to Road America, or assist you in doing so.
Road America should only be contacted when there is an emergency road service claim. When there is an accident or injury the police be notified and your Farmers Mutual agent or claims staff contacted. See the Auto Losses section above.